General terms and conditions
NGV provides support services for Internet related issues between the hours of 8.30am and 4pm, Monday to Friday only.
This excludes public holidays. The contact number for support is 1800 007 648. After hours support available for
emergencies only.
Limitations of the service: NGV will use reasonable commercial endeavours to provide a continuous service. However,
makes no guarantees that access will be available at all times and, to the extent permitted by law, will not be liable for any
losses whatsoever that may be incurred as a result of the unavailability of the Service. You acknowledge that there may be a
reduction in availability during periods of maintenance and enhancement of the Service The installation of the services may
cause temporary interruption to current Internet provision or telephony services.
The NGV service can be connected to a Switch or Wireless Router to service multiple PC’s.
NGV is not responsible for malicious attacks by Virus, Trojans & Worms which may cause the user’s computer to be
damaged or require repair. All PC protection software is the sole responsibility of the end user.
Service connection fee is determined by the NBN and is in addition to any fees contained in this agreement.
If a tech install (site visit) is required, an additional $100 charge will apply, please contact our office if you are unsure if
you will require a visit.
$150.00 incorrect callout fee is payable by the customer when a fault is lodged which results in a technician visit to the premises, and the fault is not found to be with the network.
Static IP Addresses are available (blocks of 4) with a $5.00 once off set up fee and an $8.00 recurring fee per month.
Reverse DNS setup is charged once only at $15.00.
The minimum service contract is 1 month, there is no lock-in period and you are free to disconnect your service after the
first month.
New connections will be pro-rata from the date that the service is connected.
All prices stated on this application form are inclusive of GST.
For full terms and conditions please visit our website at: www.ngvwifi.com.au
Fair & Acceptable Use Policies apply.
The Principal Carriers that own the networks that NGV utilise to provide consumers their agreed services are Telstra, Vocus Communications, AAPT, Exetel and Superloop.
The Principal Carriers that own the networks that NGV utilise to provide consumers their agreed services are Telstra, Vocus Communications, AAPT, Exetel and Superloop.
The service speed you are provided is determined at the point of interconnect to the property. Example, the point of interconnect could be your ONT located in the garage. The service speed you experience inside the home, and wifi speeds you experience, depends on several factors including your equipment, the capacity of our systems and our suppliers, the number of end-users using the service, the applications you are using and the websites you are accessing. We therefore cannot guarantee that you will receive the maximum access speed when you are connected to the service. NGV accepts no liability for your wifi speeds. NGV accepts no liability for losses or damages incurred during periods of slow service speed and/or service interruptions. For a greater understanding of broadband technologies, and factors that influence performance, please visit www.commsalliance.com.au/BEP
